A Framework for Web Usage Mining in Electronic Government

Web usage mining has been a major component of management strategy to enhance organizational analysis and decision. The literature on Web usage mining that deals with strategies and technologies for effectively employing Web usage mining is quite vast. In recent years, E-government has received much attention from researchers and practitioners. Huge amounts of user access data are produced in Electronic government Web site everyday. The role of these data in the success of government management cannot be overstated because they affect government analysis, prediction, strategies, tactical, operational planning and control. Web usage miming in E-government has an important role to play in setting government objectives, discovering citizen behavior, and determining future courses of actions. Web usage mining in E-government has not received adequate attention from researchers or practitioners. We developed a framework to promote a better understanding of the importance of Web usage mining in E-government. Using the current literature, we developed the framework presented herein, in hopes that it would stimulate more interest in this important area.